Privacy Policy

Last updated: 18 May 2026

What we collect

Fideson collects data necessary to provide DM and comment automation for Instagram Business accounts our customers have connected to our platform. Specifically:

Instagram messages (DMs and comment replies) sent to and from the connected account
Public Instagram profile data of people who message or comment on the connected account (username, profile photo, display name)
Configuration data our customers create (auto-reply flows, tags, contact notes)

How we use it

We use this data only to:

Deliver the automation features our customers have configured
Display the conversation history in our customer's inbox UI
Send messages on behalf of the connected account per the customer's flows

We do not sell, rent, or share Platform Data with third parties. We do not use Platform Data to build profiles for ad targeting or machine learning training outside the customer's own workspace.

Data storage

Data is stored in PostgreSQL hosted by Railway in the US-West region. We use industry-standard encryption in transit (TLS) and encrypt sensitive credentials at rest.

Data retention

We retain message history for as long as the customer's workspace is active. When a workspace is deleted, all associated data is purged within 30 days.

Data deletion requests

See our Data Deletion page or email vamsi.bhogi@gmail.com.

Contact

Questions: vamsi.bhogi@gmail.com